Our products are perishable goods, so we do not accept returns or process refunds once an order has left our temperature-controlled facility. This policy ensures that all our customers receive products in the best possible condition for quality and food safety.

Issues or Damaged Products

If your order arrives damaged, incomplete, or incorrect, please contact us within 24 hours of delivery at contact@wagyubcn.com, including your order number, a brief description of the issue, and clear photographs of the product and its packaging. We will review your case as a priority and, if applicable, offer a replacement or partial refund as appropriate.

Delivery Conditions

All orders are shipped under strict temperature control (2–4°C) to preserve product quality. Slight thawing upon delivery is completely normal and does not affect the safety or quality of the Wagyu.

Non-Refundable Items

• All fresh or frozen meat products
• Gift cards

General Notes

Due to the perishable nature of our products, returns are not accepted under any circumstances. In the event of any issue, our team will assess each situation individually to offer you a fair solution and ensure your satisfaction.

CIF: B66794413